Last updated: February 03, 2026
Welcome to Regular-Need. We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a comprehensive refund policy to ensure your peace of mind. This policy outlines the conditions and procedures for refunds on products purchased through our platform.
Products are eligible for refund within 30 days of purchase, provided they are unused, undamaged, and in original packaging. The product must include all original components, accessories, and documentation. Items that show signs of wear, damage, or use are not eligible for refund. Custom or personalized items cannot be refunded unless they are defective.
To request a refund, please log into your account and navigate to your order history. Select the order you wish to return and click the "Request Refund" button. Alternatively, you can contact our customer support team with your order number and reason for refund. We will provide you with instructions on how to return the item and a prepaid return shipping label (for orders over ৳1000).
For orders exceeding ৳1000, we provide free return shipping. For orders below ৳1000, customers are responsible for return shipping costs unless the item is defective or arrived damaged. Please ensure the item is securely packaged to prevent damage during transit. We recommend using a tracked shipping method so you can confirm receipt of your return.
Once we receive your returned item, we will inspect it to ensure it meets our refund conditions. The inspection typically takes 5-7 business days. If approved, the refund will be processed within 7-10 business days and credited back to your original payment method. Please note that it may take an additional 1-2 business days for the funds to appear in your account, depending on your bank.
If you receive a defective or damaged item, please contact us immediately with photos of the damage. Defective items are eligible for refund or replacement regardless of whether they are in original packaging. We will either send you a replacement item or process a full refund at our discretion. Return shipping for defective items is always free.
Certain items cannot be refunded, including: used or worn items, items without original packaging, items with visible signs of use or damage, custom or personalized items (unless defective), items purchased from clearance sales, and digital or downloadable products. Additionally, items purchased with promotional codes or discount vouchers may have restrictions on refunds.
If the product is defective or damaged upon delivery, we offer the option to replace it with a new one instead of issuing a refund. We will ship the replacement item to you free of charge and typically arrive within 5-7 business days. This option is often faster than processing a refund and reordering.
Certain situations may require special consideration for refunds, such as if you discover a product is significantly different from its description, or if you experience issues with the product shortly after purchase. Please contact our customer support team to discuss your specific situation. We will work with you to find a fair resolution.
We reserve the right to refuse refunds for fraudulent returns, including items that appear to be counterfeit, stolen, or obtained through fraudulent means. We may also investigate suspicious return patterns and reserve the right to take appropriate action, including account suspension or legal action if necessary.
We may update this Refund Policy from time to time to reflect changes in our practices, business operations, or legal requirements. We will notify you of significant changes by updating the "Last Updated" date and posting the revised policy on our website. Your continued use of our website indicates your acceptance of the updated policy.
If you have questions about our Refund Policy or need to initiate a refund request, please contact us:
Email: support@mehekemart.com
Or visit our Contact Us page for more information.
We stand behind the quality of our products. If you're not completely satisfied, our hassle-free refund policy makes it easy to get your money back.
Last Updated: Feb 03, 2026
